Shipping policy

Shipping Policy

Effective Date: August 2, 2026

Thank you for shopping with PrimePricks. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Spain: 3–10 business days

  • European Union: 5–15 business days

  • United Kingdom: 5–15 business days

  • International: 7–20 business days

These delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the destination and selected shipping method.

From time to time, we may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

For orders shipped outside the European Union, customs duties, import taxes, and other government fees may apply.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Delivery Delays

While we strive to meet the estimated delivery times, delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Carrier operational delays

  • Other circumstances beyond our reasonable control

PrimePricks is not liable for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided, please contact us immediately. We cannot guarantee changes once an order has entered processing.

If a package is returned due to an incorrect address supplied by the customer, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

To help us investigate, please include:

  • Your order number

  • Photos of the package and product (if damaged)

  • Any relevant details regarding the delivery

We will work with the shipping carrier to resolve the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses. In such cases, you may receive more than one tracking number, and your items may arrive on different dates.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team through our Contact Us page.

Thank you for choosing PrimePricks.