Return & Refund Policy

Effective Date: August 2, 2026

At PrimePricks, we want you to shop with confidence. This Return & Refund Policy complies with applicable European Union consumer protection laws.

1. 14-Day Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right, you must notify us within the 14-day period by contacting our customer support.

Once you have informed us of your decision, you must return the item within 14 days.

2. Return Conditions

To qualify for a refund under the right of withdrawal:

• The product must be returned in its original condition.

• The item should include all accessories, manuals, and original packaging where reasonably possible.

• You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to inspect the product.

3. Hygiene Products

For health and hygiene reasons, sealed in-ear earbuds and similar products cannot be returned once the protective seal has been broken, unless they are defective or otherwise covered by applicable consumer law.

This does not affect your statutory rights regarding faulty or non-conforming goods.

4. Faulty, Damaged, or Incorrect Items

If you receive a product that is:

• Damaged during delivery,

• Defective,

• Not as described, or

• Incorrect,

please contact us as soon as possible and preferably within 48 hours of delivery, providing:

• Your order number,

• Clear photographs of the item,

• Photographs of the packaging, and

• A short video if it helps demonstrate the issue.

Where required by law, we will provide an appropriate remedy, which may include repair, replacement, price reduction, or a refund.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved, your refund will be issued using the original payment method within 14 days of receiving the returned goods or receiving proof that they have been sent back, whichever occurs first, as required by applicable law.

Original delivery charges will be refunded where required by law.

6. Return Shipping Costs

Unless the product is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item.

If the item is defective, damaged, or incorrectly supplied, we will cover the reasonable return shipping costs where required by law.

7. Order Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, you may exercise your legal right of withdrawal where applicable.

8. Contact Us

If you wish to return a product or have any questions about this policy, please contact our customer support before sending any item back.

This policy does not affect any statutory rights you have under applicable consumer protection laws.